0. Questions concerning the service

0.1 I’m not your customer yet but I’m interested in the service. What should I do?

1. Login

1.1 How can I log in to the website?
1.2 I don’t know my password. What should I do?
1.3 The password reminder gives the following error message:
“The indicated customer code or the e-mail address is not correct.”

1.4 Where do I find my personal data after login?
1.5 How can I change my personal data?

2. Placing an order

2.1 How can I place an order on the website?
2.2 Can I change the date of the next delivery?
2.3 How can I see the contents of my basket? How can I finalize my order?
2.4 How can I know whether my order has been accepted?


0. Questions concerning the service

0.1 I’m not your customer yet but I’m interested in the service. What should I do?

If you are not our customer but you are interested in our service, you can send us a notice on the „INQUIRY” link on the right side of the page and we will contact you by one of the contacts indicated by you at the requested time. You are kindly requested to fill in your exact data in order to avoid misunderstanding.

If you wish to contact us directly, you will find our addresses under the menu item Contact.


Login

1.1 How can I log in to the website?

You can log in to the website by clicking the “Log In” button at the top-right corner of the website. You will need your customer code and online password to be able to log in.

1.2 I don’t know my password. What should I do?

If this is the first time you wish to log in, you will need to contact our sales department.

If you already logged in before and updated your e-mail address (which required after the first log in), you can use the menu item „Forgotten password” in the right upper corner of the page.

1.3 The password reminder gives the error message that ”The indicated customer code or e-mail address is not correct.”

Maybe another e-mail address pertains to the customer code indicated by you. Should you have forgotten the e-mail address indicated earlier, contact our customer service, please.

1.4 Where do I find my personal data after login?

After you have succeeded in logging in, by clicking on your name in the headline of the page you can see the menu item User information.

1.5 How can I change my personal data?

You can change online only your e-mail address and password. Furthermore you can unsubscribe from newsletters.


Placing an order

2.1 How can I place an order on the website?

To place your order you have to log in first. After having logged in you can select the product you wish to order under the product categories on the page.

2.2 Can I change the date of the next delivery?

For the time being, in the event of online ordering we can book your order only for the delivery date offered by the system. Should it not be acceptable for you, place your order through the customer service, please.

2.3 How can I see the contents of my basket? How can I finalize my order?

In both cases, you can see the contents of your basket by clicking on the basket icon in the headline of the page.

You can finalize your order by clicking on the Purchase button.

2.4 How can I know whether my order has been accepted?

In the case of online ordering we send you a confirmation to the e-mail address indicated by you. Furthermore, by choosing the Open orders option under the menu item User information you will see the orders you have placed but have not yet been delivered or invoiced.

If you have received no confirmation e-mail and/or you do not see your order under the Open orders, contact the customer service, please.

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Privacy Policy Notification
Dear Visitor!

Please be informed that General Data Protection Regulation of the EU (GDPR) came into effect on the day of 25th May 2018.

We shall process your personal data in compliance with the amended data protection regulations.

We kindly ask you to read our detailed data protection informative regarding our data processing activity, which can be accessed under Data Protection menu or by clicking here.
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