CLEARWATER

Service – within 24 hours!

Cooler Sanitization Service

Nothing is closer to our heart than absolute purity and spotlessness. This is why we recommend our Cooler Sanitization Service. It's a low-cost way to make sure your water cooler is working properly and is as super-clean as the water it dispenses.
If you need to have your water cooler cleaned simply give us a call and we can take care of it.

If the cooler is not working for some reason and cannot be repaired on the spot we will replace your cooler free of charge with another one, no problem. Simply call us at (06-27) 542 400

Do you own your cooler?

Call our Customer Service number at (06-27) 542 400 as well!

Our cooler service technicians can provide free advice and if necessary we can also provide service and cooler sanitizations at a reasonable price.

Before calling the Service…

CIRCUMSTANCES	THE POSSIBLE REASONS AND SOLUTIONS
The cooler does not work.	Did the power supply stop? Please check the plug and the power supply.
The water is not cold.	Did the power supply stop? Please check the power supply. Please check whether the cooler is placed too close to a heat source like a stove or heater. Please place the cooler far from these heat-sources. Please check whether the back of the cooler is placed too close to the wall. Please leave at least 15 cm between the back of the cooler and the wall. If there are many people accessing the cooler in a short time period you may need to wait for the water to cool down again.
The water is not hot enough. (For Coolers providing hot and cold water)	Did the power supply stop? Please check the power supply according to point „The cooler does not work”. Please check whether the switch (on the right side of the cooler or on the back side) is „OFF” / „0” position. Please turn it into „ON” / „1” position! Please check whether the surrounding temperature is too cold. Please place the cooler in a room temperature environment if possible. You may have consumed all the water in the hot water tank. Please wait 15 minutes before reusing the cooler..
The water pours too slowly.	Please check whether the water-feeder pipe and the tap are clean and they are not blocked. If so we can send a technician out to check it. Please check whether the bottle is empty. Please put a new bottle on the cooler.
The floor is wet under the cooler.	Please check whether the drip-tray is full of water. Please empty the drip-tray. Don’t forget that the drip tray is not connected to the drain pipes in the building. It needs to be emptied to the sink if it gets full. The bottle may be cracked. Please replace the bottle with another one.
The cooler is too noisy.	Is the cooler placed on an uneven floor? Please put the cooler on a stable and smooth surface. Is the cooler touching something? Please remove that. Is the Co2 bottle touching the compressor? Please check the status of the Co2 bottle (cooler providing carbonated water).
The carbonated water tap is not providing carbonated water (carbonated WaterCoolers only)	Did the Co2 bottle run out? Please check whether the „CO2” light is on, and if yes, please call us Did the power supply stop? Please check the power supply.